I'm attaching the debuglog file of one of the user, in case that helps, though I couldn't find anything related to SEP in that. So, could anyone of you please help me understand what info does host checker checks before it concludes a machine to be compliant or non-compliant. I've compared the SEP registery(HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\) for working and non-working machines and they both are same. What I'm suspecting is that the SEP agent is not correctly installed or has corrupt registeries which host checker is not able to read. Also, not all the users are failing with these clients only few are. ESAP policy - where it is failing, we have tried both 2.7.4 and 2.7.6 ESAP policies and both have 12.1.x SEP version defined on them. Bank build( which checks OS and other machine related info) - passingĢ. The SEP is updated and compliant and has latest virus defsġ.
5000 does not comply with policy, PFA, the error log screenshot. but after the upgrade there are a lot of users that are failing on the hostchecker with error message 'symantec endpoint protection.
Recently our clients have started facing issues with hostchecker, a bigfix patch was deployed on their machine to upgrade the SEP client from 12.1.3x to 12.1.5x.
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